Frequently asked questions...
When are we open
Do you need to
make reservations
What vaccines
are required
Can you pick
up my pets from the airport
What if my pet
becomes ill or injured
Do you give
medications
Can I bring my
pets own food
Do you offer
exercise or playtime
Do you offer
bathing
1.
When are we open?
We are open from 7AM to 6 PM Monday thru Saturday, and 3pm to 6pm on
Sundays. You can drop off your pets anytime during these hours. The charges
are based on a calendar day. The day you drop off your pet counts as the
first day of boarding. Checkout time is 10AM with a 2-hour leeway until
noon. If you pick your pet after 12 PM, you will be charged for that day's
board. If you request to have your pet bathed on the day they go
home you have until 6 PM to pick them up and not be charged for that day’s
board (excluding Sundays,
Sunday’s will be charged the
board for that day regardless of the time of drop off, and if they are
having the pet bathed they will pay for the board and the bath). You will pay for the bath.
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2. Do you need to make
reservations?
Yes, you do! We often are full anywhere from six weeks to two months ahead
of time in the summer and holidays. So to ensure that your pet has a space
reservations are required.
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3.
What vaccines are required?
For dogs over six months we require current rabies, distemper (dhlpp), and
bordetella vaccines. For dogs under six months of age, they must have a
minimum of two dhlpp, and bordetella. Cats over six months must have current
rabies and distemper (fvrcp). For kittens under six months, a minimum of two
fvrcp's is required. For both dog's and cat's, written documentation from a
Veterinarian showing vaccines is required.
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4. Can you pick up my
pets from the airport?
Yes, we can also arrange the health certificates for them and deliver them
to the airport for outgoing flights as well. The normal pick-up and delivery
rate to the Portland Airport is $125.00 between 8 AM and 5 PM Mon.-Sat. For
pick-up and delivery at times other than those hours, the rate is $200.00.
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5. What if my pet
becomes ill or injured?
We will assess the situation and make every effort to contact you or your
emergency contacts. We will then contact your pet's veterinarian and decide
if the pet needs to be taken to your vet or not. We will take your pet to
your vet if possible, if not your pet will need to go to one of the
emergency clinics.
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6. Do you give medications?
Yes, if the owners supply them. The charge for administering any medication
is $1.00 per dose for dogs and $1.00 per dose for cats. For example, if your
pet needs medications in the AM & in the PM the charges would be $2.00 for a
dog or $2.00 for a cat. We cannot board any pet that is contagious or has
been exposed to any contagious diseases in the last 30 days.
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7. Can I bring my pets own
food?
Yes, although we feed only premium
pet food,
some pets require a special diet. If your pet does not require a special
diet, you can still bring in their food. It simply makes them feel more
comfortable. You can also bring for them any treats, toys, beds or blankets
as well. We do provide a poly-plastic pallet and cozy bedding
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8. Do you offer exercise
or playtime?
Yes, Dogs are put into one of multiple exercise areas where they can play
off leash. for about 15-20 minutes. On leash walks are also available for a
fee,
see our prices.
For cats, we will let them out in their room and entertain them with toys
and holding them, or letting them explore on their own depending on their
personalities. Our price's for that are included on our
price page.
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9. Do you offer bathing?
Yes, at your request your pet will be bathed. Normally on the day they are
scheduled to go home. The bath includes clipping their nails, cleaning their
ears, and trimming the hair around their feet. We will also flea dip for an
additional fee. If your pet is not being boarded an appointment may be made
for baths. For this, you must drop the pet off between 7 AM and 9 AM.
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